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Quality in the Compounding Industry: A Deep Dive Into What Quality Actually Means and How to Achieve It

Compounding pharmacies all over the U.S. claim to offer high quality products, but what does “high quality” truly mean and why is it significant? If most compounding pharmacies are claiming that they have the highest quality products, how can a consumer differentiate true quality from baseline industry standards?

Achieving high quality compounded products requires adherence to a strict, consistent and repeatable process. Quality assurance programs will differ between compounding pharmacies, but I believe the best quality assurance programs focus on the following six areas: ingredients, personnel training, equipment, internal and external quality assurance testing, dedicated quality assurance personnel and third-party accreditation. Understanding these six areas can provide a better understanding of the concept of quality in the compounding industry and reveal the determining factors of quality in a compounded product.


Compounding pharmacies purchase their ingredients from a handful of regional and national chemical wholesalers all over the U.S. These wholesalers purchase and import their materials from all over the world, but primarily from the U.S., EU, China and India. Before a wholesaler sells their chemicals to a compounder, they test their chemicals for potency, impurities, and dozens of other chemical characteristics. If the chemicals pass the wholesaler’s own internal testing standards as well as industry quality standards set by an organization called United States Pharmacopeia (USP), they will release the chemical for sale to compounding pharmacies.

USP sets the baseline standards for pharmaceutical ingredients and supplements in the U.S. Whenever possible, compounding pharmacies should use USP rated ingredients to ensure product quality. However, if a USP ingredient is not readily available or does not exist, compounding pharmacies may elect to use a non-USP rated ingredient.

Personnel Training

The act of compounding, which is the physical assembly of a compounded product, is largely performed by licensed pharmacy technicians. Formal education and training for compounding-related skills is virtually nonexistent. Compounding pharmacies must rely on their own internal training programs to make sure their technicians possess adequate knowledge and skills to safely and consistently make compounded products. A robust employee training program requires the existence of an up-to-date training manual, a dedicated training team, verbal and physical demonstration of learned skills, standardized observational assessments, and a director-level manager responsible for monitoring consistency and success of the program itself.

A company providing ongoing training and retraining is just as important as providing a new hire with a dedicated training period. At a minimum, existing employees should be required to re-demonstrate their compounding skills by way of a standardized, graded, observational exam twice a year. Any employees who fail to demonstrate proficiency in any compounding-related skills must be retrained and retested prior to allowing them to resume compounding activities.


Compounding pharmacies utilize a wide range of tools and equipment to assist technicians during different stages of the compounding process. Items in this category range from handheld devices like mortars and pestles, spatulas, and hand mixers, all the way up to gravitational mixers and automated powder blenders. Most of these pieces of equipment are high-use items that must be replaced and calibrated often. Compounding pharmacies should seek a reputable third-party company to come on site to perform calibration activities at least twice a year. Performing compounding duties with old tools or uncalibrated equipment can lead to inconsistent and sometimes unsafe compounded products.

Internal and External Quality Assurance Testing

After compounding is complete, a series of internal quality assurance testing methods should be executed to ensure that the compounded product meets or exceeds quality standards. The testing methods that can be performed have varying levels of intricacy and unfortunately, cannot be utilized for every dosage form that a compounding pharmacy makes. The table below describes several internal quality assurance testing methods that we deploy at Northwest Compounders to ensure quality and safety in our products.

Testing MethodDescriptionApplicable Formula Types
Pharmacist Visual VerificationThe easiest method of quality assurance testing. A highly trained pharmacist visually evaluates the final compounded product, checking for discoloration, uniform mixing, particle separation, marbling and other detectable product defects.All dosage forms
Black Light BoxA compounded product is placed inside a box equipped with ultraviolet-emitting light bulbs. This method assists the pharmacist with visual verification when the product is dark, thick, or contained in an opaque or amber container.Primarily used in compounded sterile products
Theoretical vs. Actual WeightWhen the compounding process is complete, the compounding technician weighs their final product on an analytical balance. The final weight of the product should be within a standard percentage of the theoretical weight, calculated by adding all of the ingredients together on the formula worksheet. The actual weight is always less but the degree to how much less helps evaluator determine how much of the product was lost during the compounding process.Capsules, Mini Tabs, Pressed Tablets
High/Low Weight RangeWhen the compounding process is complete, the compounding technician takes a sample of their final product (typically 5%-10% of the total quantity made). Each dosage unit within the sample is weighed. The weight of each unit within the sample must be within a pre-determined acceptable range. USP dictates that any product must be within 10% of the labeled strength.Capsules, Mini Tabs, Pressed Tablets
Average DeviationUsing the same sample from the previous example, the evaluator calculates the average difference in weight of each dosage unit within the sample. This test method can be utilized to determine how well the compounder distributed the ingredients of the compound into the apparatus or equipment used to make the compound.Capsules, Mini tabs, Pressed Tablets
Microscopic EvaluationMicroscopes can be utilized to verify the compounder’s effectiveness at mixing, triturating, grinding and spatulating different dosage forms. The microscope user can identify uneven particle size or improper mixing fairly easily with a basic laboratory microscope.Suspensions, Topical Creams and Ointments, Powder Aliquots

In addition to internal quality assurance testing, compounding pharmacies should also utilize third-party laboratories to verify potency and sterility (when applicable) on their compounded products. These tests are expensive and as a result are typically utilized for testing large batched items. Performing third-party lab testing on every single prescription would increase prescription prices to a point where consumers wouldn’t be able to afford them.

Dedicated Quality Assurance Personnel

Every compounding pharmacy that stands behind the quality of their products must dedicate an individual, or preferably a team, toward maintaining and monitoring the effectiveness of their quality assurance program. Routine product testing and regular sit-down meetings must be carried out. Quality assurance within compounding pharmacies is an evolving field that requires constant attention. There are always ways to improve product quality, even with companies that have well-established, time-tested quality assurance programs.

Third-Party Accreditation

Third-party private sector organizations, such as the Pharmacy Compounding Accreditation Board (PCAB), provide accreditation services for compounding pharmacies and many other industries. Organizations such as PCAB require applicants to adhere to a long list of policies and procedures before accreditation is granted. Typically speaking, third-party accreditors have more detailed, more stringent guidelines compared to state and federal regulators. Third-party accreditation is expensive but is a great way to ensure that a compounding pharmacy’s operations are exceeding what is minimally required. Consumers can advocate for themselves by choosing to do business with compounding pharmacies that have either achieved, or are actively working toward achieving, third-party accreditation.

A compounding pharmacy’s product quality is very much influenced by its internal processes and quality assurance procedures. A solid quality assurance program should include a special focus on the ingredients that go into the compound, personnel training, the correct use and maintenance of equipment, internal and external quality assurance testing, appointing dedicated quality assurance personnel, and seeking third-party accreditation. Compounding pharmacies come in all shapes and sizes, all with their own processes and procedures. Northwest Compounders is dedicated to exceeding baseline industry standards with advanced internal and external processes and procedures in order to provide its customers the very best compounded products and customer service.

About the Author

Luke Eilers is the COO of Northwest Compounders, one of the most respected compounding pharmacies in the Pacific Northwest, known for providing excellent customer service, exceptional product consistency and reliability, and expedient fulfillment. Having worked in the industry for 17 years, starting as a pharmacy technician and working his way up, Eilers has supported the organization’s growth from a couple employees to now more than 60. He is responsible for strategic planning, operations, personnel management, HR functions, client relations, regulatory affairs, and marketing.

Eilers earned a Bachelor of Science from Oregon State University in Corvallis, Oregon, and a Doctor of Pharmacy from Pacific University in Hillsboro, Oregon. He also holds a Certificate in Veterinary Pharmacy, and a Certificate in Basic Compounding and Certificate in Aseptic Compounding from the Professional Compounding Centers of America. Eilers is an affiliate faculty member and pharmacy preceptor for Oregon State University College of Pharmacy and Pacific University School of Pharmacy.

William Kenward, CPhT

project manager

Team member since 2015

Chris Gralian, CPhT

Quality Control Lead

Team member since 2019

Rose Hood, CPhT

Quality Control Lead

Team member since 2016

Matthew Peterson, CPhT

Quality Control Lead

Team member since 2016

Helen Dubintsov, CPhT

Quality Control Lead

Team member since 2016

Shannon Kimball, PharmD

Compounding Pharmacist

Doctor of Pharmacy, Pacific University 2022

B.S. Biohealth Science, Oregon State University 2019

Team member since 2018

Mark Liu, PharmD

Compounding Pharmacist

Doctor of Pharmacy, Oregon State University 2005

BA Biology, Reed College 1998

12 years of retail experience

Team member since January 2017

Jill Snyder, RPh

Compounding Pharmacist

B.S. Pharm. 1994 Oregon State University

5 years of retail pharmacy experience

17 years of long-term care experience

Certificate in Veterinary Pharmacy, 2016

Team member since May 2016

Scott Williams, RPh

Compounding Pharmacist

B.S. Pharm. 1992 Oregon State University

24 years of experience in Retail Pharmacy

Team member since November 2015

Certificates in CPR, Diabetes Management, Immunization, Cholesterol Management and Medication Therapy Management

Bob Templin, RPh

Director of Training

B.S. Pharm. 1976 Oregon State University

Certificate in Veterinary Pharmacy, 2019

Over 37 years of pharmacy experience

Over 33 years as a Pharmacy Manager

Team member since February 2013

Megan Gustafson, PharmD

Director of Training

Doctor of Pharmacy, Oregon State University 2021

B.S. Bio-Health Sciences, Oregon State University 2017

Team member since 2016

Sam Llona, PharmD

Director of Sterile Operations

Doctor of Pharmacy, Creighton University 2019

B.S. Biology, Santa Clara University

Certificate in Aseptic Compounding, PCCA 2014

Certificate in Human Compounding, PCCA, 2016

Certificate in Veterinary Compounding, PCCA, 2017

Team member since September 2019

Vivian Pham, PharmD

Senior Operations Manager,
Director of Accounting

Doctor of Pharmacy, Oregon State University 2016

Has worked as a technician, bookkeeper, pharmacy intern and now pharmacist for Northwest Compounders

Team member since May 2008

Jessie Vo, PharmD

Pharmacy Manager,
Director of Quality Assurance

Doctor of Pharmacy, Pacific University 2011

Preceptor for Pacific University SOP, Oregon State SOP

Team member since January 2006

Luke Eilers, PharmD

Chief Executive Officer

Doctor of Pharmacy, Pacific University 2014

B.S. General Science, Oregon State University 2011

Certificate in Veterinary Pharmacy, 2018

Certificate in Basic Compounding, PCCA 2014

Certificate in Aseptic Compounding, PCCA 2014

Preceptor for Pacific University SOP, Oregon State SOP

Team member since October 2005

Tom Eilers, RPh

Founder, Chairman

B.S. Pharm. 1976 Oregon State University

Founder, Northwest Compounders 2005

Member, International Academy of Compounding Pharmacists

Member, PCCA (Professional Compounding Centers of America)

Certificate in Basic Compounding Techniques, PCCA, 2001

Certificate in Aseptic Compounding, PCCA 2005

Preceptor for Pacific University SOP, Oregon State SOP, Washington State SOP

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